Policies & Procedures

1.⁠ ⁠Terms & Conditions of Sale

By placing an order through our website, you agree to the following terms and conditions:
    •    All prices include VAT where applicable.
    •    Orders are confirmed once payment is received.
    •    For pre-orders, items will be shipped once stock is available (normally at the beginning of the month).
    •    We reserve the right to refuse or cancel orders in case of error, lack of stock, or suspected fraudulent activity.
    •    Bimbi Magical Events is not responsible for delays caused by couriers or circumstances beyond our control.

2.⁠ ⁠Shipping & Delivery Policy
    •    We ship to Spain, Balearic Islands, and EU countries.
    •    Estimated delivery: 3–7 working days within Spain, 7–14 working days for EU.
    •    Customers are notified once their order has been dispatched.
    •    Local pick-up available by prior arrangement.

3.⁠ ⁠Returns & Exchanges Policy
    •    Customers have 14 days to return items in accordance with EU consumer law.
    •    Cosmetics cannot be returned if opened or used, due to hygiene reasons.
    •    Returned items must be in original condition and packaging.
    •    Return shipping costs are the responsibility of the customer unless the product is defective or damaged.
    •    Refunds are issued within 14 days after receiving the return.

4.⁠ ⁠Payment Policy

We accept Bizum, bank transfer, credit/debit cards, and local pick-up payments (by prior arrangement). Orders are processed once payment is confirmed. For bank transfers, processing may take 1–2 working days.

5.⁠ ⁠Privacy Policy (GDPR)

We collect personal data (name, address, phone, email, payment details) only for order processing, customer service, and invoicing.
    •    Data is shared only with payment processors and shipping companies.
    •    You have the right to access, correct, or request deletion of your data at any time.
    •    To exercise these rights, contact: info@bimbimagicalevents.com

6.⁠ ⁠Cookie Policy

Our website uses cookies for proper functionality, user experience improvement, and analytics. You can manage or disable cookies in your browser settings.

7.⁠ ⁠Product Safety & Disclaimer
    •    Superstar Aqua Face and Bodypaint complies with European Cosmetic Regulation (1223/2009/EC).
    •    Suitable for children and adults.
    •    Do not apply to broken or irritated skin.
    •    Always perform a patch test before full application.
    •    Small cracks in cakes may appear due to temperature changes; this does not affect product quality.
    •    Colors may vary slightly depending on screen display.
Bimbi Magical Events is not responsible for misuse, allergic reactions, or improper application.

8.⁠ ⁠Legal Notice

Bimbi Magical Events
Email: info@bimbimagicalevents.com
Website: www.bimbimagicalevents.com
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